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MAINTENANCE & SUPPORT PLANNER

ENEL

SLA contracts, monitoring, and ongoing support

KOMVOS SYSTEMS offers SLA-backed maintenance for networks, WiFi, CCTV, access, and automation already on site. Contracts can include remote checks, firmware, and emergency response. Coverage and response times are agreed in writing after an inventory of the installed systems.

STEP 01 OF 1010%

> Systems covered

Primary system for this support contract

> SPEC GRAPH

Systems covered
Number of sites
SLA level
Remote monitoring
Contract length
System documentation
Emergency response
Scheduled on-site visits
Current support situation
Additional notes

> PROJECT SPEC

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> FAQ

What does an SLA actually cover?

Inventory of installed systems, agreed response times, remote diagnostics where possible, firmware policy, and an emergency path. It is written per site — not a poster of “24/7” without a contract.

Can you maintain systems you did not install?

Often yes, after an audit of what is on the wall and in the rack. If the installed base cannot be supported honestly, we will say that before you sign.